How to Make and Cancel an Appointment
Care Navigation (Signposting)
Over the coming months you will notice your receptionist begin to ask for a brief outline of your problem when you ring to book an appointment.
This is because we are introducing something called “Care Navigation”. It means we are training receptionists and clerical staff to help them help patients by identifying the most appropriate place for their care.
Through this specialist training, our practice team will be able to direct you to the most appropriate health clinician for your needs first.
Receptionists will never offer clinical advice or triage; this new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all. More Information...
Patient Services is available to ALL our registered patients. Once registered, you can book your appointment(s) online.
Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.
To register for this service, please click here.
Problems booking online appointments?
Use the Patient Services Support Centre before you call us.
The Reception Desk is open between 8.30 am & 6.00 pm – Monday to Friday.
Availability of Appointments:
Monday Mornings - 8 am - 10.20 am
Tuesday - Friday Mornings - 7 am - 11.20 am
Mornings – 7 am & Afternoons 4.00 – 5.30 pm
Except Friday afternoon when it is 3.30 – 5 pm.
The above appointments can be booked upto 12 weeks in advance
Same day Appointments
Booked from 11.20 am (Monday 10.40 am) onwards - five minute appointments are offered on the day of the requested (not bookable in advance) – please note the GPs request that urgent matters only are raised. These appointments are offered on a rota basis and you may not be able to see your usual GP.
Extended hours for routine appointments
Tuesday – Friday 7.00 – 8.00 am these are pre- booked appointments available on a GP rota basis.
Evening pre-bookable appointments are available 6.30 - 8 pm, every Wednesday. Monday & Friday are on a rota basis. Saturday morning clinics, also on a rota basis. Please ask at reception for details.
If you wish to speak to the Receptionist in confidence please let her know - there is usually a room available for this purpose.
Practice Nurse Clinics
Monday to Friday am and pm clinics available by appointment.
Monday afternoon, Tuesday morning & afternoon – by appointment with the Community Midwife.
Ring Mole Hill Copse for details 01622 225790.
This service is provided for housebound patients only. The patient is visited in their own home.
If you need advice from your doctor please ask the receptionist to take a message and the doctor will call you back. Please ensure your contact details are up-to-date.
The Doctors carry out Insurance/Pre-employment/HGV medicals Monday mid-afternoon – Please ask the Receptionist to arrange an appointment.
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