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Drs Johnson, Garrett & Mitchell
 Drs Johnson, Garrett & Mitchell

4 Brewer Street
Maidstone
Kent
ME14 1RU

Tel: 01622 755401
Fax: 01622 695378

Brewer Street Surgery – both GPs & staff always try to provide the best possible service.  However, there may be times when a patient or their representative feels this has not happened.  

 

Brewer Street Surgery will ensure all complaints receive thorough & timely investigation & a detailed response aimed at resolving issues to the satisfaction of all parties.

 

Communicate effectively with the complainant agreeing a way forward for handling their complaint & meeting agreed timescales.

 

Ensure patients concerns are heard & acted upon; encourage & train frontline staff to play an active role to resolve issues & where appropriate to refer matters to the Practice Manager in a timely manner.

 

View patient complaints seriously, identify trends & apply learning to improve services for the benefit of all patients.

 

Confidentiality will be respected at all times & the patient’s consent will be sought.

 

Brewer Street Surgery will invite & co-operate with outside agencies such as PALS/SEAP etc to order to achieve local resolution.

Please click here to see our Patient Information & Advice Leaflet  


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